CBC Help Centre (sandbox)
Error message when trying to access the CBC website or News apps
We are currently experiencing technical difficulties across the CBC website and CBC News apps for Android and iPhone. Users may encounter '500' server errors or messages stating 'Sorry, something went wrong'.
Our team is actively working on a fix, and we apologize for any inconvenience this is causing.
Latest notices
- Why am I receiving Error 3304 or Error-0 when using the Gem App on my Roku device?
- What happened to the CBC TV app on ROKU? Your CBC TV app is now CBC GEM.
- Why aren't comments available all the time?
- What devices are supported on CBC Gem?
- New to CBC Gem - Technical Support
- I'm experiencing issues streaming on Gem. What can I do?
- What is CBC Gem?
- How can I watch Gem on my TV?
- Gem coupon code redemption
- I have a premium subscription. Why can't I access premium features?
- How do I cancel my CBC Gem Premium Subscription?
- How can I reset my Gem password or change my email address?
- I'm having trouble logging in to Gem. What should I do? Why can't I log in?
- Where can I watch The National on CBC Gem?
- How to watch the Paris 2024 Paralympic Games Closing Ceremony
- How to stream Paralympic Games content on CBC Gem
- Why can't I rewind or fast forward Olympic Replays on CBC Gem?
- Commenting on a CBC Article
- How do I appeal a moderation decision?
- Ad Blockers Prevent Logging Into your CBC Commenting Account
- Why did the downvote button disappear?
- Why was my comment deactivated?
- Issues connecting to CBC Radio networks on internet devices
- CBC Listen App - Your questions answered!
- CBC News App - Your questions answered!
- CBC Sports App - Your questions answered!
- Where are the scores and stats for professional sports?
- Why am I unable to turn captions off when viewing video content on cbc.ca?
Categories
- Notices Important announcements and things that are nice to know, such as:
- CBC Gem
- Olympic & Paralympic Coverage
- Notices
- Your CBC Accounts Your membership account with the CBC.
- CBC Programs
- Help with CBC Apps having trouble with any of our mobile apps on your phone or tablet?
- Help with CBC Websites
- Help with CBC Radio and Television Services
- Contact CBC Departments and Shows
Featured Articles
- Why am I receiving Error 3304 or Error-0 when using the Gem App on my Roku device?
- What happened to the CBC TV app on ROKU? Your CBC TV app is now CBC GEM.
- Why aren't comments available all the time?
- What devices are supported on CBC Gem?
- New to CBC Gem - Technical Support
- I'm experiencing issues streaming on Gem. What can I do?
- What is CBC Gem?
- How can I watch Gem on my TV?
- Gem coupon code redemption
- I have a premium subscription. Why can't I access premium features?
- How do I cancel my CBC Gem Premium Subscription?
- How can I reset my Gem password or change my email address?
- I'm having trouble logging in to Gem. What should I do? Why can't I log in?
- Where can I watch The National on CBC Gem?
- How to watch the Paris 2024 Paralympic Games Closing Ceremony
- How to stream Paralympic Games content on CBC Gem
- Why can't I rewind or fast forward Olympic Replays on CBC Gem?
- Commenting on a CBC Article
- How do I appeal a moderation decision?
- Ad Blockers Prevent Logging Into your CBC Commenting Account
- Why did the downvote button disappear?
- Why was my comment deactivated?
- Issues connecting to CBC Radio networks on internet devices
- CBC Listen App - Your questions answered!
- CBC News App - Your questions answered!
- CBC Sports App - Your questions answered!
- Where are the scores and stats for professional sports?
- Why am I unable to turn captions off when viewing video content on cbc.ca?